Cancellation policy

Purchase Options and Cancellation Policy

At Smith Board Co., we offer flexible purchase options to better fit your needs — including subscriptions, pre-orders, and try-before-you-buy options.
This policy explains how you can manage, change, or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select.

  • Your payment details will be securely stored and you will be charged automatically for each delivery, unless you choose to prepay in advance.
  • Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you can cancel at any time.
  • To manage or cancel your subscription, use the link provided in your order confirmation email. You can update your subscription preferences directly from there.
  • For information about returns and refunds related to subscription orders, please refer to our Return and Refund Policy.

Pre-Orders

When you purchase a pre-order, you are reserving an out-of-stock or soon-to-be-available product.

  • We may collect either no payment, a partial deposit, or full payment at checkout, depending on the product.
  • Your payment method will be securely stored, and the full or remaining balance will be charged when your order is fulfilled and ready to ship.
  • You can cancel a pre-order that has not yet been fulfilled by contacting us at support@smithboardco.com.
  • Once a pre-order has been fulfilled and shipped, cancellations are no longer possible — but you may still be eligible for a return or refund under our Return and Refund Policy.

Try Before You Buy

For certain products, we offer a try-before-you-buy program so you can experience your board before committing to a full purchase.

  • We authorize your payment method at the time of order but do not charge it immediately.
  • You will have a set trial period (as outlined at checkout) to decide if you want to keep the item.
  • If you keep the item beyond the trial period, your payment method will be automatically charged for the full purchase amount.
  • If you decide not to keep the item, you must return it within the trial period following the return instructions provided.

Need Help?

If you have any questions or need assistance managing a subscription, pre-order, or try-before-you-buy order, please contact us at support@smithboardco.com.
We're here to help!