General
What makes Smith Board Co different?
We're doing things different here at Smith Board Co in two major ways.
The first is by providing a personalized approach to wakesurf boards. Not everyone is built the same or rides the same and their board should reflect that. Our Build Your Board™ process ensures that your surfing the best board for you so that you can have your best day out on the water. We're currently building out this process but head on over to the Build Your Board™ page for updates.
The second major way that we are different is in our approach to innovation. Look at most boards on the market today and if you didn't have a logo on them you wouldn't be able to tell a difference. They're all the same. Every board manufacturer is ok with the status quo but not Smith Board Co. We are building continuous innovation into our product cycle so that our boards are constantly getting better. No one wants to surf something that's outdated. In short we like to think of ourselves as an engineering company that happens to make wakesurf boards.
You advertise personalized boards, what makes them personalized?
At the moment we only offer personalization on the fin configuration and size. If you use our Build Your Board™ tool you can see what personalization options are currently offered and how they affect your board.
With that being said, we are currently working behind the scenes to start offering different colors and engraving options. Being a relatively new brand we are working to expand our capabilities every day. If you have any recommendations on what you would like to see in the future please let us know and we will work to start getting those into our boards.
How do I know if my order has shipped?
You should receive an email letting you know when your order has shipper. Additionally, if you created an account, you can simply log in to check the status of your order. If you forgot your account information, follow the prompts to reset and validate your information from the email sent OR contact our customer service team at Support@SmithBoardCo.com to get assistance.
I never got an confirmation email...
Here a the steps to help you find your email:
Check your JUNK / SPAM folder. If you still don’t see your email, please contact our customer service team (Support@SmithBoardCo.com) with the following information:
First Name and Last Name
Full address (House #, Street, Town, ZIP code)
Giveaway
Is the giveaway legit?
Yes! We are legally administered by ViralSweep LLC. who ensures that we are legally compliant and giveaways are conducted in a fair and honest fashion.
Who is eligible to win?
Our giveaways are open only to legal residents of the 48 contiguous United States (excludes Florida, New York, Alaska and Hawaii), the District of Columbia who are at the legal age majority (18 years old in most states) in the state/province/territory in which they reside.
How do I enter the current giveaway?
It's easy to enter our giveaway. Every $1 spent in our store will get you 1 entry and in some cases you could get more! For example, if you buy one of our boards at $999 you get a 10X multiplier and will receive 9990 entries!
All entries are automatically calculated at checkout and monitored by our administrator throughout the giveaway.
Our entering process is easy! Every $1 spent in our store will get you entries to win! For example if the current entry multiplier is 10X and you spend $100 on merchandise - you will receive 1000 Entries to Win!! All entries are automatically calculated by our system at checkout and sent to our Sweepstakes Administrator for the winner drawing once the giveaway ends!
I placed an order, how do I know if I'm entered?
Once you complete checkout your entries will be automatically calculated and recorded. Entries will also be combined across orders!
How do I know how many entries I have?
Checking your entry count is simple! You can login into your account to view it or just send an email to our support team, Suport@SmithBoardCo.com!
Does the winner ever have to pay to retrieve the prize?
The prize winner will NEVER have to pay to receive a prize. If you are being asked to pay to receive your prize you are being scammed. Check out our "Avoid Scammers" page to learn more.
Build Your Board™
What is Build Your Board™ anyways?
Our first of its kind Build Your Board™ process brings personalization to your boards. Every board that goes our of our shop will be personalized to your exact specifications. That means you get to choose the size, shape, fin type, number of fins, colors, and so much more. The options will be endless! Head on over to our Build Your Board™ page here for updates and to learn more.
When are you releasing new colors?
We are working constantly behind the scenes to bring innovative new technologies to our boards.
Currently, we do not offer different colors however, we will be releasing a set number of colors that a board can be personalized with in the summer of 2023.
The best way to find out when a new feature launches is to sign up for our newsletter.
What other technologies are in the pipeline?
We have at least 15 different technologies and features that we are looking to launch in our upcoming boards.
The best way to find out when a new feature launches is to sign up for our newsletter.
Military & First Responder Discount
Who's eligible?
Active military members, along with spouses and dependents from the same household. Reservist military members and veterans are also eligible.
First Responders including firefighters, law enforcement, search and rescue, EMTs, and nurses and doctors.