FAQ

At Smith Board Co, we do things differently in two key ways.

First, we believe wakesurf boards should match the rider—not the other way around. That’s why we focus on designing boards for real people with real riding styles, from advanced trick-focused riders to weekend cruisers. Our lineup is engineered to give you the best ride possible, no matter your skill level or body type.

Second, we treat board building as an ongoing process of innovation. While most boards on the market stick to the same designs year after year, we’re constantly pushing the envelope. Every board we make is part of a continuous cycle of testing, learning, and improving—so you're never riding yesterday’s technology.

In short: we think like engineers, build like craftsmen, and ride with purpose.

It depends on your style, experience level, and what kind of ride you’re after.

Every board in our lineup is built with purpose—whether you want something fast and drivey, agile for spins and tricks, or stable enough to build confidence as a beginner. Not sure where to start? No problem.

Check out the board descriptions for a quick overview, or email us at support@smithboardco.com with a few details about how you ride. We’re always happy to help you find the right fit.

You’ll receive an email notification as soon as your order has shipped. If you created an account, you can also log in anytime to check your order status.

Forgot your login details? No problem—just follow the prompts to reset your information using the link sent to your email. Still need help? Reach out to our customer service team at support@SmithBoardCo.com and we’ll get you sorted.

Here are a few quick steps to help you locate it:

1. Check your junk or spam folder—sometimes it ends up there.
2. If you still don’t see it, please reach out to our customer service team at support@SmithBoardCo.com. Be sure to include the following information so we can assist you quickly:

• First and last name
• Full shipping address (house number, street, city, and ZIP code)
  
  We’re happy to help get it sorted!
  
  

We’re proud to offer a discount to the following groups:

• Active duty military, reservists, veterans, and their spouses and dependents from the same household
• First responders, including firefighters, law enforcement, EMTs, search and rescue personnel, nurses, and doctors
  
  If you’re unsure whether you qualify, feel free to reach out to us at support@SmithBoardCo.com and we’ll be happy to assist.

We’re currently developing over 15 new technologies and features aimed at taking board performance to the next level. From materials to construction techniques, innovation is always in motion at Smith Board Co.

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